ABDULLA AL JABAI

Assistant Branch Manager, Head Teller

 To ensure smooth and efficient operation of the branch and to support the branch manager in achieving the set targets in the four perspectives of Sales, Service, People Management and Operation Excellence.  Maintaining high service standards in the teller area as per service quality guidelines.  Perform operations functions, such as UAT, registers, signature updates, new staff code, staff training.  Monitor the branch cash limits of the Branch (Vault, Teller area, ATMs and CCDMs) and adjust the limits as per business needs or special occasions.  Handling customer inquiries and complaints.  Ensuring that customer wait times are within acceptable limits.  Resolving service-related and operational issues.  Ensuring that staff understand and perform their responsibilities.  Taking corrective action to address weak performance in any of the sales, service and operation.  Appraising staff as per HR guidelines if applicable.  Adhering and ensuring that all policies and procedures (HR, Branch SOPs, etc...) and SLAs are adhered to by the staff at all times.  Complying with central bank, anti-money laundering KYC and sharia regulations.  Ensuring that audit recommendations are adhered to and all audit items are closed.  Reporting on branch activities on regular basis as required by management.  Ensuring that operational errors and discrepancies are resolved and avoided.  Management of the branch passwords, access cards, Alarm System, CCTV, doors access, key combinations as per the set guidelines and standards.  Reviewed and authorized account openings, cheque processing, and CRM requests efficiently.  Maintained updated knowledge on banking products, offered personalized solutions.  Ensure the achievement of objectives as agreed and detailed in the performance planning review to support the achievement of Branch/Division/Bank's business goals.

 Provided strategic investment guidance tailored to client profiles.  Reconciled accounts and conducted monthly, quarterly, and annual closings.  Conducted account reconciliations and ensured VAT compliance.  Prepared financial reports, managed client relationships, and performed bank reconciliations.  Managed client relationships, gained trust and loyalty.  Advised clients on potential investments to achieve their financial goals more rapidly.  Participated in client meetings to provide insights on investment performance.

 Supervising and coordinating the activities of tellers to ensure efficient and accurate transaction processing.  Overseeing cash management procedures, including vault operations and cash ordering, Offloading Excess cash.  Resolving complex customer inquiries and complaints escalated by tellers.  Collaborating with branch management to implement operational improvement and achieve branch goals.  Conducting regular surprise checks of teller transactions and cash balances to identify discrepancies and mitigate risks.  Serving as a point of contact for internal and external audits and examinations related to teller operational.  Conducted audit checks and monitored AML/KYC adherence.  Ensure all teller transaction are as per agreed SLA's to avoid any delays, follow standard procedure to eliminate errors, irregularities, risks and improve service standards on continuous basis to support the Bank's quality initiatives and improve customer satisfaction.  Ensure adherence to the bank policies, procedures & CBUAE regulations, ensure all the business/transactions are in line with approved bank policy and approved sharia & legal guidelines.  Supported account services and managed high-volume customer transactions.  Follow all admin department work and jobs that need to be done in the branch to keep the branch at a high standards level.

 Supervised teller activities to ensure adherence to internal and Central Bank policies.  Oversee teller operations including cash withdrawals, cheque deposits, funds transfers, demand drafts, and foreign exchange transactions.  Managed cash operations and vault security, maintaining compliance and safety standards.  Acts as the key authorizer and escalation point for teller transactions within delegated authority limits, ensuring operational discipline, cash control, and positive customer experience.  Manage custody and secure control of undelivered/returned cards, cheque books, debit cards, and PINs.  Cross-sell banking products to enhance customer engagement and branch performance.  Ensure teller operations strictly comply with policies, operational risk controls, KYC, AML, and regulatory requirements.  Follow and complete branch renewal trade license and police alarm system.  ATM and CCDM reconciliation and balancing.  Prepare and submit daily, monthly and quarterly teller operation reports.

 Processed teller transactions and maintained vault/teller cash controls.  Oversee teller operations including cash withdrawals, cheque deposits, funds transfers, demand drafts, and foreign exchange transactions  Performed ATM reconciliations.  cross-sell retail banking products.  Assisted clients with deposits, withdrawals, and account services.  Followed all bank procedures during transactions for operational excellence.

 Prepared balance sheets, P&L statements, and journal entries.  Handled accounts receivable/payable and performed bank reconciliations.  Managed stock movement and supported external audits.  Daily cash transaction reconciliations with sales invoices.  Resolved invoice coding and tracked recurring expenses for accrual entry.